Crow Canyon Software Forum
NITRO Studio Workshop -- June 9: Introducing SMS Texting!
Quote from Scott Restivo on May 12, 2021, 10:40 pmWe have added SMS Texting to NITRO Studio! Alerts and notifications can be sent by text, such as auto-replies, assignment, escalations, and updates. Also, people can respond to texts with certain pre-defined "VERBS", such as APPROVE, CLOSE, and UPDATE, which will take the appropriate action on the ticket. This means, for example, that a manager can get a text saying a request needs approval, then respond to that text to either approve or reject the request.
Join James Restivo for a Workshop on June 9 to get the details on how you can take advantage of this new feature of NITRO. Go here to register: NITRO Studio Workshops (crowcanyon.com)
See also this Blog article on NITRO's "Omni-channel" capabilities: Omnichannel Support: NITRO Studio Communication Options (crowcanyon.com)
We have added SMS Texting to NITRO Studio! Alerts and notifications can be sent by text, such as auto-replies, assignment, escalations, and updates. Also, people can respond to texts with certain pre-defined "VERBS", such as APPROVE, CLOSE, and UPDATE, which will take the appropriate action on the ticket. This means, for example, that a manager can get a text saying a request needs approval, then respond to that text to either approve or reject the request.
Join James Restivo for a Workshop on June 9 to get the details on how you can take advantage of this new feature of NITRO. Go here to register: NITRO Studio Workshops (crowcanyon.com)
See also this Blog article on NITRO's "Omni-channel" capabilities: Omnichannel Support: NITRO Studio Communication Options (crowcanyon.com)