VIDEO: Creating an MS Teams Help Desk App

The NITRO Teams app allows users to interact with your Help Desk site without needing to go to it in SharePoint. It offers a mobile-friendly interface for searching the Knowledge Base, adding tickets, updating tickets, and even approving items from Microsoft Teams.

We’ll cover:

– How to use the basic commands available in the Teams app for Help Desk
– How to create new commands
– How the end user will interact with the Teams app