NITRO Help Desk Training: Setting Up SLAs

Join NITRO Guru, James Restivo for a special NITRO Help Desk training focused on setting up SLAs.

James will cover everything you need to know about Service Level Agreements including:
– Show how to set up SLA business hours to calculate the response and completion due dates
– Show how to connect to a calendar list to exclude holidays from SLA calculation
– Show how to set up complex conditions for applying SLA policies

Watch now to see all this and more.

As always, our workshops are customer-led so come with questions, we want to hear from you!