Applies to: SharePoint Online and SharePoint On-Premises Description: If the Case Id syntax “[CaseId: value]” present in the mail subject, our application links that email to ticket instead of creating new duplicate ticket. In standard notification utilities we can directly include this syntax, but in Workflow Manager “[“and “]” characters are reserved ones so we […]

Applies to: SharePoint Online (O365) Description: Recurring maintenance tasks and schedules can be set up to track repairs and routine service. Schema: “Asset Catalog” list that has “Maintenance Schedule” and “Template” lookup fields. By design, Assets list is linked to Asset Catalog and it has a column “Enable Maintenance”. If an Asset is maintenance enabled […]

Applies to: SharePoint online and SharePoint On-premises Description: To notify requester/staff whenever there is an update to the ticket “Work Log”. Detailed steps Disable Notify Assigned Staff on Incoming Email: When Requester sends an email to the existing ticket, staff will receive notification and “Work Log” of the ticket will be updated with truncated mail […]

Updates the ‘work Log’ of a ticket whenever an outgoing mail is sent from the corresponding email item. Configure a workflow in Workflow manager app like shown below on Item Created event of Email Tickets list. with Update Item action on Tickets list as below Field Mapping of Work Log Field is : $strcat(On behalf […]