Applies to: Crow Canyon O365 helpdesk application (IT Helpdesk, Facilities, Request Management) Description This article describes the instructions to import the Tickets data from CSV file using Parse CSV action in NITRO Custom Actions. Note: This article is same for IT, Facilities and Request Management applications and only difference is the name of the list […]

Applies To: SharePoint Online Description: Case Id is default syntax and can be changed as required. In this article we will take example of changing “Case Id” to “Work Order Id” in our Crow Canyon Application. This requires changes to the notification utilities, any mail templates configured in send mail actions of Workflow manager or […]

Add delay in execution of workflows to eliminate save conflict with portal attachments Applies To: SharePoint Online and SharePoint On Premises Issue: Attachments are not getting added to the item from the portal forms – Save Conflict Error message in the Portal: Error: NotFoundError: A requested file or directory could not be found at the […]

How to eliminate DispForm.aspx in search results of the Portal Search Applies To: SharePoint Online and SharePoint On-Premises Issue: Portal search results shown as DispForm.aspx in the results. See sample screenshot below: Generally, in SharePoint search results, the value present in the Title field will be shown as search results in our Crow Canyon Employee […]

How to configure Recurrence feature using Crow Canyon NITRO Workflows Applies to: SharePoint Online   Description   There are many business scenarios where SharePoint list items need to be created based on Daily, Monthly, Yearly basis or based on specific dates. This is used for cases like recurring maintenance tasks for Assets, renewing Contracts etc., […]

Applies to: SharePoint On-Premises V3.7 Description: Tickets list has a “Request Status” field that indicates the current status of the ticket. By default, there are four values for this status: -Not Started      Ticket is created but not assigned to any technician/assigned staff In Progress      When the ticket is assigned a technician/assigned staff, product […]

1.      1. Go to “Manage Mail Templates” in Workflow Manager app and create a Mail Template like below:  2.      Create a Workflow in the Workflow Manager like below:  –          Create workflow on Tickets list, Item Modified event with condition like : Work Log AfterChange eq [[Any]]  –          Create a Send Mail action like below : […]

Dynamically Show/Hide tabs in item forms based on values in other columns Description: In a list we can group all the related fields as a tab using ‘Crow Canyon Forms Manager’. Using Forms Manager App we can also configure permissions on Tabs and Columns to Show/Hide tab/column based on the values in other columns such […]

Conditonal validation on Lookup fields Introduction When a Lookup Field is configured to be required in the field settings, then the first option gets selected by default in the new item form. Because of this users can save the item without selecting the intended value for the lookup field. Crowcanyon Forms Manager App can fix […]

Updates the ‘work Log’ of a ticket whenever an outgoing mail is sent from the corresponding email item. Configure a workflow in Workflow manager app like shown below on Item Created event of Email Tickets list. with Update Item action on Tickets list as below Field Mapping of Work Log Field is : $strcat(On behalf […]