How to Open Portal forms in Dialog mode Appies To: SharePoint Onine and SharePoint On Premises 1. How to open the menu bar links in dialogue box mode? Please go to Portal Settings –> Common UI Settings –> Menu Section –> edit the link and select the Popup Dialog for the desired links and save. […]

Applies To: SharePoint Online and SharePoint On-premises Please make sure that the required list schema is created before start configuring this workflow, please refer https://www.crowcanyon.help/article/299 article for list schema details. Workflow 2: Create a workflow on Change Requests list “on item modified” event. Configure workflow as shown below Action1: Create the Change Request Approver task […]

Applies To: SharePoint Online and SharePoint On-premises Please make sure that the required list schema is created before start configuring this workflow, please refer https://www.crowcanyon.help/article/299 article for list schema details. Workflow3: Create a workflow on Change Request Approver Tasks list “on item created” event. Configure workflow as shown below. Action 1: Notify the approver about […]

Applies to: SharePoint Online and SharePoint On-Premises Description: If the Case Id syntax “[CaseId: value]” present in the mail subject, our application links that email to ticket instead of creating new duplicate ticket. In standard notification utilities we can directly include this syntax, but in Workflow Manager “[“and “]” characters are reserved ones so we […]

Applies to: SharePoint On-Premises and SharePoint Online Description: Crow Canyon service request application standard auto notifications takes the from address from standard notifications utilities and will send mails to recipients. As part of the standard installation configurations, from address in different environments are configured as described below: On-premises: The notifications utilities takes the “from address” […]

Troubleshooting steps for Report Center issue Applies to: SharePoint 2013, 2016 I) Symptom: After configuring the report, when we click “Create Report” button, it shows list doesn’t exist error and and report is not created. “The page you selected might contains a list that doesn’t exist. It may have been deleted by another user” (see […]

Configure Portal link in General Configurations for requester email notifications Applies To: SharePoint Online and On-premises 2013 & 2016 & SharePoint Server Subscription Edition Description This article describes about how to configure portal links in General Configurations (for SharePoint On-premesis) and auto notifications (for SharePoint Online). After configuring the Portal link, Requester will receive the […]

Troubleshooting steps for Outgoing emails Applies to: SharePoint On-Premises 2013/2016/SharePoint Server Subscription Edition Troubleshooting steps for Outgoing Emails Please refer this article to ensure that standard SharePoint email functionality is working in your environment: https://www.crowcanyon.help/article/322/ Below steps are useful only if standard incoming and outgoing email functionality is working. Case 1: If auto notifications are not […]

Uninstall steps for Crow Canyon application Applies to: SharePoint Online Product Version: 1.0 & 2.0 Note: This article applicable for the Crow Canyon Helpdesk applications which are using Forms Manager based applications. If you are in latest NITRO based application, please refer this article. Procedure to uninstall Crow Canyon Application Detailed Steps: 1. Delete the Email Sync […]