Outgoing email issues in Crow Canyon SharePoint Online based application Applies to SharePoint Online Issue Recipients are not receiving any notifications from Crow Canyon Application Troubleshooting steps 1. If users are not receiving any auto notifications i.e. Notification on Ticket Creation, Assignment, Completion then verify the users (Requester, Assigned Staff, Notify Staff, Assigned Team etc) […]

Applies To SharePoint Online and SharePoint On-premises Description This article describes about troubleshooting steps for Crow Canyon Custom Actions. This is a Crow Canyon App/solution and you can refer the features here: https://www.crowcanyon.info/nitro/appmanual_v2/batch-actions.html Symptom 1 After executing the custom action, custom action pop up window is not closing on clicking “Close” button. Cause (specific to SharePoint […]

Detailed steps to activate and deactivate Crow Canyon Farm features Applies to: SharePoint On-Premises Description: This article describes how to activate and deactivate Crow Canyon farm features in SharePoint server (2013, 2016 and 2019) Instructions: We have taken Crow Canyon archival feature as an example. Activate Feature: –> Open Command Prompt (Run as Administrator) –> […]

Workflows Migration to NITRO Workflows app Applies to: SharePoint Online Description Crow Canyon Applications use the Workflow App for various business processes. There is an updated version of this App available now – Crow Canyon Nitro Workflow. New App has better UI, enhanced functionality and debugging capability and improved performance. Please refer https://www.crowcanyon.info/nitro/appmanual_v2/configuring-workflows.html to see […]

Update portal forms and page links for email templates etc. Applies to: SharePoint Online and On-premises Description Crow Canyon Power Portal is getting a major update with new functionality. Portal forms can now be designed with a WYSIWYG editor and have more features. These forms can be opened in a pop-up and major feature of […]

Send a predefined email with required format and placeholders with a single click from the list item Applies to: SharePoint Online and On-Premises Description: This article desciribes about how to send an email from a SharePoint list with one click. This can be done with Crow Canyon Workflow Manager and Custom Actions solutions. Note: For […]

How to install Crow Canyon Outlook Addin Applies To: SharePoint Online and SharePoint On-Premises Crow Canyon Outlook Add-in is used to create new Tickets from Emails in the mailbox or link the emails to existing Tickets in our Help Desk Application. Please download the Crow Canyon Outlook to SharePoint Add in Package from OutlookSharePointAddin. Steps […]

Applies to: SharePoint Online NITRO Workflows and Advanced Approval App Introduction This articles has details for using an internal account to send mails from Workflow Manager and Approval App. Using an internal account results in better mail delivery as mail sent from external servers can be considered as spam by the receiving servers. This article […]

How to configure Recurrence feature using Crow Canyon NITRO Workflows Applies to: SharePoint Online   Description   There are many business scenarios where SharePoint list items need to be created based on Daily, Monthly, Yearly basis or based on specific dates. This is used for cases like recurring maintenance tasks for Assets, renewing Contracts etc., […]

How to Open Portal forms in Dialog mode Appies To: SharePoint Onine and SharePoint On Premises 1. How to open the menu bar links in dialogue box mode? Please go to Portal Settings –> Common UI Settings –> Menu Section –> edit the link and select the Popup Dialog for the desired links and save. […]