Applies To: SharePoint Online Description: Case Id is default syntax and can be changed as required. In this article we will take example of changing “Case Id” to “Work Order Id” in our Crow Canyon Application. This requires changes to the notification utilities, any mail templates configured in send mail actions of Workflow manager or […]

Applies To: SharePoint Online and SharePoint On-Premises Description: Generally permissions can be configured at the root site as sub sites inherit the permissions unless the permissions are broken. There might be cases where we need to have unique permissions for some of the lists. In such case, we can go for the list settings –> […]

Applies To SharePoint Online and SharePoint On-Premises Description This article describes the steps to configure item level permissions using Crow Canton NITRO Workflows such that Tickets created for a particular Category will be visible to particular SharePoint user(s) or SharePoint group(s). This can be done based on some other parameter instead of Category and also […]

Applies To: SharePoint Online and SharePoint On-Premises Description: By default, the portal quick links are visible for all the users. If we need to show particular quick link only to users present in a SharePoint group, we need to configure a script for the quick link to achieve this. Summary of Steps: Create the required […]

Applies To: SharePoint Online Description/Symptom: To manage the content like list views, reports, tiles and dials etc. in the workspace pages, we generally edit the page and edit the required web part in the browser. Google Chrome browser may throw exception “Chrome detected unusual code on this page and blocker it to protect your personal […]

Applies to: SharePoint Online Description: Crow Canyon NITRO Studio is an easy to use no-code solution that provides the components to build highly configurable applications in SharePoint online. We have upgraded our applications (IT, Facilities, Requests Management, Purchasing etc.) to take advantage of NITRO capabilities. This article provides the details of upgrading existing applications to […]

Applies To: SharePoint On-Premises Description: This article describes the process for upgrading the Crow Canyon Forms Manger forms to NITRO Forms in our application. Summary of Steps: Install/upgrade latest solutions in the SharePoint Server and activate new features Configure NITRO Forms Configure Custom Actions as a replacement for Batch Ticket Editor Portal Ticket URL in […]

Applies to: SharePoint On-Premises Description: This article describes the list of different solutions used in our application(s) along with the instructions to add/deploy/upgrade/retract solutions and activate/deactivate features. Different possible Admin operations: How to Add and deploy crow canyon solutions in the SharePoint Server? https://www.crowcanyon.help/article/311/ How to activate or deactivate crow canyon farm features in our […]

Advanced Email and other Crow Canyon action buttons are not shown in the item ribbon for list view web parts added to pages Applies To: SharePoint On-premises and SharePoint Online Issue: Crow Canyon Advanced Email option is not shown for the list view webparts even though the feature is activated for the site. This will […]

Outgoing email issues in Crow Canyon SharePoint Online based application Applies to SharePoint Online Issue Recipients are not receiving any notifications from Crow Canyon Application Troubleshooting steps 1. If users are not receiving any auto notifications i.e. Notification on Ticket Creation, Assignment, Completion then verify the users (Requester, Assigned Staff, Notify Staff, Assigned Team etc) […]