Join us as NITRO Guru James Restivo discusses the latest in NITRO Features and the NITRO Road Map including: – AI-enabled routing for incoming tickets (NITRO Help Desk)– Update on the NITRO replacement for add-ins– Features on the road map for NITRO Help Desk 4.0 NITRO features continue to expand. Come join us for this […]

SharePoint permissions can feel like a maze! Since our applications are built in SharePoint, understanding the ins and outs of SharePoint permissions will empower you to take full control and avoid potential headaches down the road. In this session, resident SharePoint expert James Restivo will cover:– Where to find SharePoint permissions and how to manage […]

Applies To: SharePoint Online Description Crow Canyon Email Sync App is used to sync an Exchange Mailbox to an announcement list in O365. We can map the title, body, sender and importance etc. of the email to columns in the announcement list. Please refer Email Sync App manual for more details. In addition to these standard […]

Applies To: SharePoint On-Premises Note: This setup process is for NITRO Studio Azure version. Please refer this link for setting up secure version of NITRO Studio. Description This article describes the steps to install the Crow Canyon NITRO Studio for SharePoint On-Premises (2013 / 2016 / 2019). Prerequisites SharePoint should be installed and configured (SharePoint […]

Applies To SharePoint Online Description Sentiment analysis evaluates input text to assign a sentiment score ranging from 0 (negative) to 1 (positive). This capability is useful in detecting sentiment and enables custom business process based on the sentiment. Crow Canyon uses Microsoft Azure Text Analytics API for this and you can find more information here. […]

Applies To: SharePoint Online Description: Crow Canyon IT/Facilities/Requests Management applications have email capture feature that allows technicians to send mail to requester directly from the ticket form and if requester reply back then it links that email to ticket. Both the outgoing email by technician and incoming email from requester are captured in the system. […]

Applies to: SharePoint On-Premises and Online Description It is not directly possible to configure permissions for the SharePoint list views in Out of the box SharePoint. This article describes the alternative solutions. Alternative Solutions: Option 1:  Create a web part page (workspace). Add a list view web part to the page. Configure the view filter […]

Applies To: SharePoint Online and SharePoint On-Premises Description This article describes the features and related configurations in NITRO Forms that help to improve the forms performance, especially the loading time of New/Edit item forms. Please refer this article for other general performance configurations in Crow Canyon applications: https://www.crowcanyon.help/article/243/ First technique described uses the caching of […]

Applies to: SharePoint Online and On-Premises Product:SharePoint Online – 2.0SharePoint On-premises – 3.7 Description NITRO Forms has lot of built in functionality to create dynamic forms and customize the form UI as required in common business applications. For any custom requirements, you can add CSS and JavaScript on the form to change the UI and functionality. […]

Applies to: SharePoint Online and On-Premises Description Crow Canyon DataSync Tool for SharePoint is a server-side tool that synchronizes any SharePoint custom list to any ODBC-compliant database. Users can then use standard reporting tools of their choice (e.g. Crystal Reports, SQL Server Reporting Services, etc.) to run comprehensive reports on the exported SharePoint list data. […]