Applies to: SharePoint On-premises
Description:
This article lists the fixes for common issues in NITRO Secure
1. NITRO Studio pages are not opening in migrated sites
Issue: In sites that have been migrated, NITRO Studio pages shows message ‘An unexpected error has occurred’.
Cause:
This issue can occur if the site collection Id is changed as part of the migration process (site is moved to current location from another environment).
When site is restored using SharePoint content database backup/restore method, site collection id, site Id etc. are not changed. However, for other methods (custom migration tool, site collection backup/restore) to restore the site collection, site collection Id can change. Since NITRO Studio works with Ids of the sites, this issue will occur if Ids change for a site that is using NITRO Studio.
Resolution:
There are two hidden lists in the root site of the site collection (”CrowCanyonNITROInfo” and “CrowCanyonAddinInfo”). These lists are used by NITRO Studio, and they have items referring to site collection Ids. Delete all the items in these two lists after the site collection is restored to target environment.
After deleting the items, navigate to ‘Crow Canyon NITRO Studio App’ page in the site and refresh the page once, this will create the entries in hidden lists in the root site of the site collection (”CrowCanyonNITROInfo” and “CrowCanyonAddinInfo”).
