VIDEO: NITRO Studio Workshop: Using Bot Commands to Tailor NITRO Teams Bot to Your Users

NITRO Studio’s Bot for Microsoft Teams engages users in a conversational interface, guiding them to the answers and information they need, at any time of day. Properly configured, the Bot for Teams can bring much higher levels of service and satisfaction to your users. A big part of the configuration is setting up the Bot Commands in ways that are most helpful to your users. This workshop shows you the details of using the NITRO Bot Commands in effective and interesting ways.

Bot Commands include:

— answering common questions

— letting users create tickets or requests

— giving managers the ability to approve requests

— showing outstanding tickets

— searching knowledge bases

— invoking workflows

— viewing lists

— launching URLs