1. Create a new list “Recurring Ticket Template” in helpdesk site like below.

Fields in this list:

2. Go to CrowCanyon Workflow Manager app. Configure Recurrence Schedule workflows in Workflow manager app for Yearly, Monthly, Weekly, Daily recurrences:

a) Create Yearly Recurrence Schedule Workflow like below:

create an action (Create New Ticket) like below:

 

b) Create Monthly  Recurrence Schedule Workflow like below:

create an action (Create New Ticket) like below:

c) Create Weekly Recurrence Schedule Workflow like below:

   

create an action (Create New Ticket) like below:

d) Create Daily Recurrence Schedule Workflow like below:

   

 create an action (Create New Ticket) like below:

3. Go to Recurring Ticket Template list and create/configure Recurring tickets :

• Example to create a Weekly Recurring Ticket:
  

     — Create a new item in Recurring Ticket Template like below and choose Recurrence Type as Weekly.
  

• Example to create a Recurring Ticket with a Specific Date.
  

     — Choose Recurrence Type as ‘Specific Date’ and fill Specific Date like below if the recurring tickets has to follow some specific pattern other than above provided recurrence patterns.

    

  And then create a workflow in workflow manager app like below:

 

   create action Item: