1.     1. Go to Employee Portal app –> View My Tickets –> Edit any ticket.

Copy the Url into a notepad and replace the Ticket number at the end of Url with [[ID || ID]] .

After replacing, the url will be like:

https://crowcanyonsystemsinc-7416fe40a79290.sharepoint.com/sites/trial1/IT2/CrowCanyonEmployeePortal/Pages/DisplayTicket.aspx?SPHostUrl=https://crowcanyonsystemsinc.sharepoint.com/sites/trial1/IT2&SPLanguage=en-US&SPClientTag=0&SPProductNumber=16.0.5910.1210&SPAppWebUrl=https://CrowCanyonSystemsInc-7416fe40a79290.sharepoint.com/sites/trial1/IT2/CrowCanyonEmployeePortal&TicketID=[[ID || ID]]

2.       Go to Manage Mail Templates and Create a Template like below:

–          Copy the Employee Portal Edit Form Url which ends with  [[ID || ID]] and paste in template using the hyperlink button provided.

3.       Configure a workflow in the workflow manager app like below:

  With a send Mail action like below: